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Public Offer to Customers (individuals) wishing to use services for organizing passenger and baggage transportation
- General provisions:
- 1.1. This public offer addressed to any individual (hereinafter referred to as the Client) is an official proposal of Individual Entrepreneur Sofya Fridonovna Anikanova (hereinafter referred to as TSA), OGRNIP 321070000003643 dated November 23, 2021, and contains all essential terms for providing dispatching and organizational services for the selection and coordination of contractors (carriers) performing passenger and baggage transportation.
1.3. In accordance with paragraph 3 of Article 438 of the CC RF, an order for the provision of a vehicle constitutes acceptance of the Offer, which is equivalent to concluding an agreement under the terms set forth in this Offer published on the official website www.tsa-transfer.com
1.4. Definitions used for the purposes of this Offer:
1.4.1. Services — informational and organizational transport services, the terms of which can be found by phone, on the official website, by email, via messengers.
1.4.2. Order — selection by the Customer of individual items from the list of Services.
1.4.3. Carrier — an individual entrepreneur duly notified by TSA and having assumed under a dispatch services agreement with the Customer the obligation to transport the Customer and deliver baggage and hand luggage to the destination, as well as to transport entrusted cargo and deliver it to an authorized recipient.
1.4.4. Acceptance — full and unconditional acceptance by the Customer of the terms of this Offer.
1.4.5. Baggage — passenger belongings transported in a vehicle.
1.4.6. Route — the path of the vehicle between departure and destination points.
1.4.7. Passenger — an individual transported under a passenger transportation services agreement or a vehicle charter agreement.
2.Subject of the Offer:
2.1. TSA is a dispatch service (order service) that carries out the receipt and processing of orders for organizing the provision of a vehicle for the transportation of passengers and cargo along the route and within the сроки based on the information provided by the Customer; distribution of orders among Carriers, calculation of the trip cost, informing Customers about the status of orders by phone, via SMS notifications, the website, messengers, and email.
2.2. The transportation agreement (public charter agreement) is concluded by the Customer directly with the Carrier (charterer) in oral form and is bilateral between these parties.
2.3. The agreement for the provision of TSA dispatching and organizational services shall be deemed concluded from the moment the Customer accepts the terms of this Offer by any of the methods предусмотренных in Section 3 of this Offer. The transportation agreement is concluded between the Client and the Carrier from the moment of boarding the vehicle.
2.4. The Contractor has the right at any time to unilaterally change the Price List and the terms of this public Offer without prior agreement with the Customer, while ensuring the publication of the amended terms on the website www.tsa-transfer.com at least one day before their entry into force.
2.5. TSA is not a carrier and does not provide passenger and baggage transportation services. TSA carries out activities for organizing and coordinating orders by transferring information about the order to Carriers operating on the basis of agreements with TSA.
3.Procedure for providing services:
3.1. Acceptance by the Client of the terms of this Offer is carried out by performing any of the following actions: ordering a vehicle by phone or via messengers at +7(926) 883-82-82; ordering a vehicle on the official TSA website www.tsa-transfer.com or by email at tsa-transfer@mail.com.
3.2. The Client is responsible for the content and accuracy of the information provided when placing an Order.
3.3. After placing an Order, the Client’s data is registered in the database. TSA does not modify or edit the Client’s information without their consent.
3.4. TSA reserves the right to refuse service to a Client who expresses disagreement with the terms of this Offer, without explanation.
3.5. Telephone conversations are recorded for the purpose of internal control of TSA activities and quality control of Order execution. TSA has the right to record telephone conversations with the Customer. In accordance with paragraph 4 of Article 16 of the Federal Law “On Information, Information Technologies and Information Protection”.
3.6. All claims regarding improper execution of an Order may be submitted by the Client to TSA by phone or via messengers at +7(926) 883-82-82 or by email at tsa-transfer@mail.com.
3.7. TSA has the right to transfer Orders for transportation services to third parties. The obligation to provide the Customer with technically sound vehicles that comply with all technical standards and regulations, exactly at the specified place and time, lies with the Carrier. In case of delay in vehicle arrival at the pickup point, the Customer has the right to fully cancel the Order.
3.8. In accordance with Article 436 of the Civil Code of the Russian Federation, this Offer is not irrevocable.
3.9. When collecting and processing the Customer’s personal data, TSA is guided by the provisions of Federal Law No. 152 “On Personal Data” dated July 27, 2006, as well as the procedure for collecting and processing personal data established in Section 13 of this Offer.
3.10. Due to the continuous improvement of service provision technologies, TSA has the right to amend the terms of the Offer.
3.11. All informational materials presented on the official website are for reference purposes only and may not fully reflect accurate information about certain characteristics of the Services. If the Customer has any questions regarding the characteristics of the Services, they should contact a TSA specialist for consultation before placing an Order.
4.Obligations of TSA:
4.1. To carry out the receipt and processing of orders to ensure that Customers are provided with a vehicle for the transportation of passengers and cargo along the route and within the сроки based on the information provided by the Customer.
4.2. To distribute orders among Carriers taking into account their location for the fastest possible vehicle dispatch.
4.3. To calculate the cost of the trip based on approved tariffs.
4.4. To inform the Customer about the acceptance of the Order, the actual time of arrival of the vehicle at the pickup location, its location, state registration number, make, body color, driver’s name, and settlements made with the Carrier.
4.5. To inform the Customer in cases where it is not possible to provide a vehicle.
4.6. In the event of a vehicle malfunction during the trip, to ensure its replacement as soon as possible; the waiting time for another vehicle shall not be subject to payment by the Customer.
4.7. To timely detect and prevent attempts of unauthorized access to information and/or its transfer to persons not directly related to the execution of Orders.
4.8. To inform the Customer of cases of forced delay of the vehicle.
4.9. To consider Customer complaints regarding the quality of the services provided and to take measures to resolve possible disputes.
5.Obligations of the Customer:
5.1. To order the Services taking into account the time required for the provision of the vehicle.
5.2. To take into account the number of seats and the volume of the luggage compartment in the vehicle.
5.3. When placing an Order, to provide the Customer’s phone number, the time and address for vehicle pickup, the type of vehicle, the route of the trip, and the required transportation conditions (presence of baggage, animals, need for a child seat, etc.).
5.4. To use the provided vehicle for its intended purpose.
5.5. To maintain cleanliness and order in the vehicle throughout the entire route.
5.6. To pay for paid parking.
5.7. To report forgotten items in the Carrier’s vehicles to TSA using the contact phone numbers указанным above on the official website www.tsa-transfer.com.
5.8. After placing an Order, to monitor SMS notifications from TSA or messages in messengers.
6.Payment procedure and methods:
6.1. Payment for services is made exclusively by non-cash method. TSA does not accept cash payments.
6.2. For payment of services by bank card, TSA employees send a link to the payment page. Payment is made through the payment system LLC “Prodamus”
TIN 1215156909, OGRN 1111215003460, Nizhny Novgorod Branch of JSC “ALFA-BANK”, Nizhny Novgorod, correspondent account 30101810200000000824, BIC 042202824, Address: 424000, Yoshkar-Ola, PO Box 34
using bank cards of the following payment systems:
• MIR
• VISA
• Mastercard
6.3. Refund of funds in case of refusal of Services paid by bank card:
· The refund period in case of refusal of services is up to 30 days from the moment of refusal of prepaid services.
• The refund of transferred funds is made to your bank account within 5–30 business days (the срок depends on the Bank that issued your bank card).
6.4. The amount of payment for the provided Services is determined according to the tariffs approved by TSA and effective at the time of placing the request. At the same time, the tariffs are additionally agreed by the parties when placing the request via email tsa-transfer@mail.com or via messenger at +7(926) 883-82-82.
7.Transportation rules:
7.1. The number of passengers must not exceed the number of seats determined by the technical specifications of the vehicle.
7.2. The driver shall not pick up additional passengers, except at the request of a passenger already present in the vehicle.
7.3. It is prohibited to transport cargo in vehicles if the total weight exceeds the luggage compartment load capacity established by the manufacturer of the vehicle in service.
7.4. It is prohibited in vehicles to transport strongly smelling and hazardous (flammable, explosive, toxic, corrosive, etc.) substances, cold and firearms without covers and packaging, items that may contaminate the vehicle or passengers’ clothing; smoking is also prohibited, including electronic cigarettes and IQOS, as well as the consumption of alcoholic beverages.
7.5. If all items carried by passengers can be simultaneously placed in the luggage compartment of the vehicle in service, they are transported without additional charge. In this case, by agreement with the Carrier, they may be placed either in the luggage compartment or in the passenger compartment of the vehicle.
7.6. If the total volume of items carried by passengers exceeds the volume of the luggage compartment of the vehicle in service, an additional fee shall be charged in accordance with the applicable tariffs. It is permitted to carry in the passenger compartment items that freely pass through the door openings, do not contaminate or damage the seats, and do not interfere with the driver’s control of the vehicle or the use of rear-view mirrors.
7.7. The transportation of dogs with muzzles is allowed provided that leashes and bedding are available, as well as small animals (not larger than a cat) and birds in cages (baskets, boxes, containers, etc.) with a solid bottom, provided that this does not interfere with the driver’s operation of the vehicle and the use of rear-view mirrors. An additional fee is charged for the transportation of animals in accordance with the applicable tariffs.
8.Liability of TSA:
8.1. To accept requests from the Customer via:
· phone calls to the Contractor’s numbers: +79268838282;
· messages via messenger at +79268838282;
· electronic messages sent to the email address tsa-transfer@mail.ru;
8.2. To ensure the provision of the reserved vehicle in accordance with the terms of the Customer’s Request;
8.3. To provide the reserved vehicle in technically sound condition;
8.4. In the event of an emergency situation (breakdown of the reserved vehicle, etc.), to immediately inform the Customer’s responsible person of delays in vehicle provision due to reasons beyond its control; and to replace the vehicle within a timeframe that allows the services to be provided without violating the route conditions specified in the Customer’s Request;
8.5. To timely prepare the necessary proper documentation required for the provision of services;
8.6. TSA ensures the selection of Carriers who assume responsibility for the safety of passengers and baggage in accordance with the current legislation of the Russian Federation.
8.7. To ensure that the professional qualities and qualifications of drivers servicing the reserved vehicles comply with the requirements of current legislation and the internal regulatory acts of the organization carrying out transportation;
8.8. TSA shall not be liable for the actions of third parties involved in the provision of transportation services. Responsibility for the performance of obligations related to passenger and baggage transportation lies with the Carrier with whom the Customer concludes the transportation agreement.
8.9. To determine the types and number of vehicles required for the provision of services depending on the volume and nature of transportation, in accordance with the Customer’s Request;
8.10. To recalculate the cost of the provided service in connection with changes made by the Customer to the trip program;
8.11. TSA shall not be liable for losses or lost profit incurred by the Customer as a result of using the Services.
8.12. In case of claims regarding the quality of the services provided, the Customer has the right to submit a corresponding request to TSA. All claims shall be considered in accordance with the legislation of the Russian Federation, including the Law “On Consumer Protection”.
9.Liability of the Customer:
9.1. The Customer shall be liable for the performance of their obligations in accordance with the legislation of the Russian Federation.
9.2. To provide complete information in the Request, indicating the exact route, time, and place of vehicle provision;
9.3. To timely prepare proper documentation;
9.4. To pay for the Contractor’s services in accordance with the procedure established by this Agreement;
9.5. Not to require the driver to enter, stop, or park in places prohibited by traffic regulations;
9.6. If, during the execution of the Order, property damage is caused to the reserved vehicle or to third parties due to the fault of the Customer, the Customer shall compensate for such damage in full on the basis of a written claim from the Contractor;
9.7. To independently indicate in the Request the time of vehicle provision, the place of pickup, the route of the vehicle, and the number of passengers;
9.8. To obtain information regarding the cost of the Contractor’s services and to consult with the Contractor on issues related to the performance of this Agreement;
9.9. To require the Contractor to fulfill its obligations under the Agreement in full;
9.10. The Customer undertakes to reimburse TSA for expenses incurred as a result of the Customer providing false or inaccurate information in the Request, or discrepancies between the cargo specified in the Request and the cargo actually loaded;
9.11. In the event of the Customer’s refusal of the Request after the vehicle has been provided, the Customer undertakes to pay TSA a penalty in the amount of 100% of the minimum tariff for the provided type of vehicle.
10.Force majeure:
10.1. The only basis for освобождение the Parties from liability shall be force majeure. Force majeure within the meaning of this clause refers to the circumstances specified in Article 401 of the Civil Code of the Russian Federation.
10.2. A Party affected by force majeure shall immediately notify the other Party in writing (including by fax) of the occurrence, nature, and possible duration of the force majeure circumstances and of the specific obligations that are prevented from being performed.
10.3. In the absence of such notification, the Party affected by force majeure shall not be entitled to rely on force majeure as grounds for освобождение from liability.
10.4. If the force majeure circumstances continue for more than two months, the Parties shall, at the proposal of either Party, agree on further terms of performance and/or the possibility and conditions for termination of this Offer.
11.Dispute resolution procedure:
11.1. Disputes and disagreements related to the performance of this Offer shall be resolved by the Parties in a pre-trial (claim) procedure.
11.2. In the event that disputes cannot be resolved through negotiations, they shall be settled in court at the location of the Contractor in accordance with the legislation of the Russian Federation.
12.Special conditions:
12.1. When working with the Customer, the driver of the vehicle (Carrier) is placed at the disposal of the Customer; at the same time, the Carrier is responsible both for the execution of the Order and for following the Customer’s instructions, provided that they do not contradict traffic regulations, transport statutes, and other legal acts. If the execution of the Customer’s instructions results in the imposition of fines or losses, such amounts shall be compensated by the Customer in accordance with the applicable legislation of the Russian Federation.
12.2. The Carrier bears full responsibility for damage caused to passengers or the Customer’s cargo in the event of a road traffic accident due to the fault of the Carrier.
12.3. By agreeing to the terms of this Offer in its current version, the Customer consents to SMS notifications from TSA regarding the execution of the Order, as well as to receiving advertising information via SMS notifications.
12.4. By agreeing to the terms of this Offer in its current version, the Customer expresses consent to receive advertising information distributed through communication networks in cases where such consent is required by applicable advertising laws, and also grants permission to determine their location coordinates.
12.5. Consent to receive informational and advertising messages may be withdrawn by the Customer at any time by sending a notification to TSA via email.
13.Personal data:
13.1. By placing an Order for the Service, the Customer gives consent to the collection and processing of their personal data for the purpose of fulfilling the terms of this Offer.
13.2. VESKOM collects and processes the Customer’s personal data (surname, first name, contact phone numbers, address) for the purpose of fulfilling the terms of this Offer.
13.3. When collecting and processing personal data of Customers, TSA does not pursue any purposes other than those specified in clause 13.2.
13.4. Access to Customers’ personal data is granted only to persons directly involved in the execution of Orders.
14.Term of the Offer:
14.1. The terms of the Offer come into force from the moment of placing a request for the Service in accordance with this Offer and remain valid indefinitely.
14.2. In the event of termination of services under this Offer, the Parties shall perform mutual settlements.
15.Copyright:
15.1. All textual information and graphic images размещенные on the official website www.tsa-transfer.com are the property of TSA.
16.Refusal to perform the contract for the execution of works (provision of services):
16.1. If for any reason you decide to refuse to perform the contract for the execution of works (provision of services), you may do so in accordance with the Law of the Russian Federation “On Consumer Protection” dated February 7, 1992 No. 2300-1.
16.2. The Consumer has the right to terminate the contract for the execution of work (provision of services) at any time by paying the Contractor a portion of the price proportional to the part of the work performed (services provided) before receiving notice of termination of the said contract and reimbursing the Contractor for expenses incurred up to that moment for the purpose of fulfilling the contract, if they are not included in the указанную part of the price of the work (services).
· If deficiencies in the provided service are detected, the Consumer has the right, at their discretion, to demand:
- Free устранение of deficiencies;
- A соответствующее reduction in price;
- Reimbursement of expenses incurred by the Consumer in устранение deficiencies on their own or by third parties;
17.Cost of services
17.1. The cost of services is determined individually depending on the route, duration, and class of the vehicle.
17.2. Approximate tariffs:
— transfer within Moscow — from 11,000 RUB;
— vehicle rental (from 3 hours, business class) — from 11,000 RUB;
— executive class (from 3 hours, S / Maybach) — from 19,800 RUB;
— event сопровождение — from 35,750 RUB;
— intercity trips — upon request.
17.3. The specific amount is agreed with the Client prior to payment and фиксируется in written correspondence (email or messenger).
17.4. The Contractor has the right to change tariffs by publishing new terms on the website no later than 1 day before they come into force.
17.5. Information on the composition and approximate cost of services is available at https://tsa-transfer.com
18.Final provisions
18.1. This Offer is valid indefinitely.
18.2. The current version of the shortened Offer for online payment is available on the payment page: https://anikanova.payform.com
18.3. In case of discrepancies, this full version shall prevail.
Sofya Fridonovna Anikanova
OGRNIP 321070000003643
INN 071300930701
Email: tsa-transfer@mail.ru
URL: https://tsa-transfer.com
Data Controller:
Individual Entrepreneur Sofya Fridonovna Anikanova
OGRNIP: 321070000003643
INN: 071300930701
Email: tsa-transfer@mail.ru
This Policy is governed by the laws of the Russian Federation.